(02) 6299 3192

PRODUCTS

FAQ

Do I need to have an account to make a purchase?

No. You do not need an account to make a purchase, however without an account all goods must be paid for when ordered.

What happens if I can’t pay my account on time?

Please advise us if you are unable to make a payment on time. We are willing to negotiate a repayment arrangement that will not disrupt your ability to continue trading.

What are the trading terms for my account?

All accounts are 30 days from the end of the month of purchase.
For example: our invoice dated 15/07/20XX is due for payment 30 days from the end of July, making the due date 30/08/20XX.
Please download a copy of our Trading Terms here.  

Can I nominate my own freight company?

Yes. You may advise our staff members of your preferred freight company and your account details. We are more than happy to pack or palletize your order and organise the rest with your freight company of choice.

Do I pay freight for backordered items?

No, FIS shipping is applied to backorders, except when customers have nominated their own freight.

How much do I need to spend to apply for FIS?

All orders over $1500 before GST will receive FIS.

Can I track my consignment number?

Yes.  Your dispatch confirmation should have a consignment note number on it, which can be used to track & trace your parcel with the freight company it was sent on.
Startrack and IPEC both offer track and trace services online.
To track your Startrack consignment, click here.
To track your IPEC consignment, click here.

Please call us if you would like your consignment number.

How long will my order take to reach me?

We try our best to despatch orders the same day they are received, however this isn’t always possible.

Can I add to my order?

Yes.

However, additions made within 2 hours of the truck’s arrival cannot be guaranteed to leave with your existing order.

Can my order be fast tracked to the front of the line?

Unfortunately, this isn’t always possible. Orders are picked and packed in the order they are received, and sometimes there can be up to 100 orders before yours.

What time should I have my order in?

The earlier an order is received, the more likely it is that it will be despatched the same day.

Sending your order in a few hours before the truck arrives gives the warehouse team enough time to hopefully complete your order.

What time do the trucks leave?

  • Toll Ipec: 3:30pm
  • StarTrack: 3:30pm
  • TNT:  3pm
  • Monaro Freight: 2pm
  • Young & Country: Call put in by 9am for same day pick up
  • Tattams: Between 1-3
  • Kandu Couriers: before 11am

 

Does the Flat Rate Freight apply to any order?

No.

This freight deal applies to single orders for a single consignment to a single destination. If you instruct us to deliver multiple consignments, or deliver to multiple destinations, then there will each attract an individual freight charge.

 

This cheap freight only applies on shipment out from our warehouse into NSW and VIC. 

Flat Rate Freight Policy

View our Flat Rate Freight Policy

How long can I expect my airseeder hoses to last?

Today’s farmers are sowing much larger areas than even a few years ago. Modern technology means the seeders are also able to sow faster and deliver more seed and fertilizer. These increases in speed and volume have really pushed these high exposure components to the limit. Nowadays it’s rare for points or hoses to last more than a season or two, and more and more, they are viewed as consumable items. The lifespan of these parts is generally not measured in time, but rather in area sown and total tonnage delivered.

PLASTICIZED PVC

Most of the hoses we deal in are made from either rubber or plastic. A large majority is made from plasticized PVC, which is classes as a thermo-softening polymer. This means the PVC softens at warmer temperatures found in our day to day environment. This factor is often over looked when assessing a hose.

Be aware that published performance criteria for PVC hoses, like pressure rating, vacuum rating, bend radius etc., are usually measured and specified at 20°C. its worth noting that as a general rule, if the temperature rises to 40°C, the pressure and vacuum ratings should be halved. Most PVC hoses have a max temperature rating of 55-60°C at which they have a zero pressure or vacuum rating!

Of course, you can also use this softening to your advantage by warming the PVC hose when trying to fit tight or difficult couplings.

UV LIGHT

Most hoses are made from either Rubber or Plastic. You are probably aware that these materials are attacked by some different types of chemicals,  they also suffer a similar attack from UV light. Although it is usually a slower process the  result is much the same – the material is broken down.

We have all seen PVC hose that has gone brown with “sunburn”, after being left in the sun. This brown coating is typically the plasticiser, which has been leached out by UV. The hose, minus the plasticiser, is now brittle and less flexible.

Rubber hose reacts in a similar fashion, although the plasticisers usually dissipate into the atmosphere. The hose becomes less flexible and cracks, commonly called perishing.

Australia has extremely high UV levels, much higher than Northern Hemisphere countries. Australian hose manufacturers use UV stabilisers in their products to inhibit US attack. Generally speaking, manufacturers in Europe, Asia and USE use less of these stabilisers, because less is needed for their environment. This explains why many Australian made POVC hoses long outlast their imported counterparts.

To maximise the life of your hose, you can adopt common sense maintenance practices, to minimise exposure to UV. Certainly, we do need to consider the effects of UV radiation when assessing the suitability of a hose for a job.

CLAMP FITTING ISSUES

Recently, one of our distributors complained to us that the Air Hose we supplied had failed, it was quickly obvious that the hose had suffered damage to the inside liner.

There was deep cutting inside the hose, which had exposed the reinforcing layer. This allowed high pressure air to penetrate the porous reinforcement layer, and travel along the length of hose. The high pressure air then acted on the unreinforced hose cover at its weakest points, which blew up like a balloon in several places.

Inspection revealed that poor quality clamps had been incorrectly positioned in relation to the coupling hose tail. The pressure exerted by the clamp was concentrated directly on the barb of the coupling, which then cut into the hose lining. We didn’t see that actual couplings but were told they were second hand, so damage such as rust, dents, scratches, burrs or even dirt could have been complicit factors.

Please be careful when fitting clamps and couplings to hose. Ensure the clamp you are using is compatible with both the hose and the coupling. Make sure the clamp is positioned to match the accommodating sealing section of the coupling hose tail. As a general rule, clamps with wider bands offer greater surface area for sealing that those with narrower bands.

This is a very common cause of hose failure, and is most annoying when you realise the damage caused, could have easily been avoided.

PVC SUCTION HOSE

Is one of our most popular products, it comes in several variations of colour and compound, but the basic construction remains the same – a hose carcase of flexible PVC, with a spiral helix of rigid PVC. This spiral helix is the backbone of the hose, which would otherwise be soft unreinforced tube. This backbone allows the hose to be bent to a tight radius, and also cope with fairly high vacuum, without collapsing.

The hose is manufactured by winding an extrusion of PVC around a mandrel. This molten plastic strip joins or bonds to the previous strip, which produces a tube or hose which continues to wind off the mandrel in a spiralling motion. It is this join or bond which is susceptible to failure if the hose is put under pressure.

Many users have fallen into the trap of thinking that PVC suction hose appears so robust, surely it will also cope with pressure applications. Be warned, the most common failure we see with PVC suction hose, is pressure pin holding and rupture.

When under vacuum, the hose contracts along its length, and this join is actually strengthened whilst being compressed. However, when this hose is put under pressure, the opposite happens, with the hose stretching along its length. This imparts a tensile force on the join which eventually fails by tearing apart. The first sign of such failure is pin holes in the hose, spraying fine jets of water. This soon escalates to a split or tears along the join, around the hose.

PVC suction hose is a very economical style of hose, and can look very attractive when compared to the price of rubber hose. However, it is only really suitable for Suction applications. If your application involves pressure, we strongly recommend you consider a hose designed to cope with the effects of this pressure.

What information should I know to ensure I get the right hose for my customer?

When selling hose, it is important to ask for as much information as possible regarding the needs of your customer.

The following lists some of the criteria that needs to be considered to ensure the hose is will meet the needs of the job.

  • USE – What will the hose be used for?
  • SIZE – the diameter suitable or compatible for the job
  • LENGTH – what length needs
  • CONVEYANT – What will be running through the hose?
  • SUCTION OR PRESSURE – What would the maximum pressure or vacuum be?
  • TEMPERATURE – Maximum and minimum temperature the hose will be exposed to, including cleaning.
  • FLOW – what flow rate is expected?
  • APPLICATION – fixed/static, hand held, on a reel, supported or braced?

By finding out all the information, you’re able to offer your customer the best possible product for their requirements. Or contact us for our recommendations.

What are the advantages of Australian Made hoses?

  1. UV radiation in Australia is 2 to 3 times the level in the Northern Hemisphere.
    They claim their hoses are UV stable, but they don’t understand just how much extra UV we receive. Australian manufacturers use much more UV stabilisers in their products, which is why they last so much longer.
  2.  European and Asian manufacturers make their hoses much lighter.
    Less material means it is cheaper to make and lighter to carry, but obviously flimsier and weaker than the Australian hoses.
  3.  Hose deforming / flattening from higher temperatures during transport and storage.
    We receive a lot more complaints about imported hoses than the Australian Made hoses.
  4. Australian work practices are different, particularly in Agriculture and mining.
    In Europe, PVC hose is not widely used for abrasive material, whilst in Australia it is. When European hose is 39% thinner than Australian hose, it wears out much sooner.
  5.  Communication problems impede on modifications to hoses and to the rectification of problems
    Big problem for importers of hose. It usually takes months before overseas manufacturers fully understand these requests.
  6. Quick modification turnaround time.
    Modification requests in design or materials in Australia usually take days to see the results. This can take around 3 to 4 months overseas.

Why do we prefer Australian Made hoses?

Up until 2008, we were using predominately imported PVC hoses from Italy, Korea and China. These imported hoses always looked good, but they just didn’t last or perform as well as the comparative Australian Made hoses.

Overseas manufacturers explained that they made hose in large quantities for their major markets in Europe and USA, and it’s not economical to modify them to suit the Australian market because of the small demand. Thus we always end up with products designed for a different environment to our own.